SF State Account Help

Your SF State ID is a nine-digit number assigned to you during the student application or hiring process. Your SF State Login and Password and two-factor authentication (2FA) device will allow you to access SF State resources including: 
Wi-Fi, email, Global Protect VPN, Box at SF State, Online Course Content, and other web resources.

Use your SF State Account as your Single Sign-on (SSO) at the SF State Sign in page

New or Returning Gator

Set up your SF State Account as a new Undergraduate, Graduate, CPaGE student, or employee. 

SF State Password Setup or Reset Tool

Returning student or employee, contact ITS Support

Password change using:

  • Your University managed computer
  • When your password expired

Review: Change Your Password

Password Change Policy

In order to comply with security audits users must change their password every 365 days.

Use this tool to change your current password using your SF State account. 

Update Your Personal Profile

SF State needs your correct contact information to verify your identity and reach you if needed. Keep your information updated.

Important Tips:

  • Don’t Share Personal Info: Keep your personal information private.
  • Watch Out for Phishing: University accounts are often targeted. Don’t click on suspicious email links.
  • Check Your Email: Make sure the external email you gave to SF State is one you check often. Update it if needed. Update it if needed.

To set or change your SF State Account password recovery information, go to the SF State Gateway's Profile Management page

Forgot your password?

Recover Your Account:

  1. With Security Questions: Use the SF State Password Setup or Reset tool
  2. With a Reset Code: Use the Reset Password using a Reset Code tool.
  3. With Enrolled Devices: Change Password

Review: How to recover your SF State Account
 

Deprovisioned Accounts

Why was my account disabled?

  • Separation Disable
    • Former employee 
  • Academic Standing
    • Student took no classes in last year or are academically disqualified
    • Student graduated (deactivates after 1 year)

 Review Advising Hub re: Academic Standing

Locked Accounts

Why was my account locked?

  • Time Limited Lock:
    • Too many failed password attempts
    • After changing your password - a different device is actively trying to auto-log in with previous password
  • Administrative Security Lock:
    • Account was compromised

Review Locked Account Support Guide

Compromised

Universities email accounts are targets for phishing scams. Phishing emails can trick recipients into providing sensitive information like personal information, account passwords, credit card information, or banking records.

Review: Compromised Account Guide

If your account is not working, check the external email you provided to SF State. Compromised accounts receive an email with instructions on how to regain access. 

Once your account is unlocked, follow this guide:

Post-Unlock: Verify Your Account Security

Need Help? ITS Service Desk Support

Note: Include your SF State ID number or SF State email address when contacting the ITS Service Desk.

SF State will never ask for your account details or Duo authentication codes. Protect your account; Duo is your last line of defense. If someone asks for a code, change your password right away because your account might be compromised. For more information, check out our Compromised Account Guide.